Job Title: Customer Operations Executive
Competitive Salary
Contract: Full Time Summer Contract
Start Date: As soon as possible
Finish Date: 30th of August
An exciting opportunity has arisen to join the team at The Yorkshire County Cricket Club as a Customer Operations Executive, servicing the Ticket Office and Cricket Centre this summer through until the end of August.
Organisation:
The Yorkshire County Cricket Club, founded in 1863, is a world-famous cricket club. Yorkshire is England’s most successful club, winning a record 34 County Championships, they have been joint Champions twice and won five One-Day cricket crowns. The Club has also produced more players for England’s national team than any other county in history.
Away from the professional arena, Yorkshire is a hotbed of cricket in the country, with in excess, of 740 grassroot clubs and schools playing the game every week in the summer. This equates to over 125,000 recreational cricket players.
The Emerald Headingley Stadium is also one of the world’s most renowned international venues. The ground opened in 1890 and will celebrate 129 years of sporting heritage in 2019.
2019 is a very exciting year for both the Club and cricket fans alike, with Emerald Headingley hosting the Fifth Royal London One Day International between England and Pakistan in May, four ICC World Cup fixtures across June and July, and the Third Specsavers Ashes Test Match in August. On top of this, the new Emerald Stand will be opening in time for the ODI in May. This fantastic new facility boasts stunning views from behind-the-bowler’s arm.
Job Description:
Reporting to the Ticket Office Manager and working within a small team, the role involves:
• Following correct protocols for recording sales, bookings and receipts, (cash, credit card, cheque and invoice), in relation to ticket and membership sales using our ticketing programme ‘Audience View’
• Printing and distribute all tickets and membership related literature in a timely and presentable manner
• Working in a polite and professional manner as ‘front of house’ on both match days and non-match days helping with face-to-face enquiries and purchases
• Making service-based telephone calls to assist with membership renewals and ticket purchases
• Servicing of the cricket centre net facility namely managing bookings, setting up of lanes and processing payments
• Attending meetings to set, monitor and improve performance targets
• Liaising with other YCCC departments and related bodies to ensure a smooth delivery of match days and general Club activities
• Attending training seminars to develop relevant knowledge of systems and skills
• Accepting, by agreement, flexible working hours including weekends, evenings and Bank holidays, within a standard working week
• Adhering to Club policies and procedures as set out in the Employee handbook and relevant Health & Safety legislation
• Carrying out any other relevant duties as requested by the Line Manager
• Representing and promoting the Club’s best interests at all times.
Required skills and expertise:
• Passionate about delivering excellent customer service
• Comfortable working in a busy office environment with a dynamic and positive team
• Confident, polite and friendly manner, both on the telephone and face to face
• Flexible and willing attitude is essential
• Ability to work evenings and weekends as necessary, including all match days (lieu days are given)
• Experience in customer service
• Organised with good timekeeping skills and the ability to adhere to deadlines
• Educated to degree level or currently completing a degree
• Smartly presented at all times
Desirable:
• Experience of Audience View would be beneficial but not essential
• An interest or understanding of cricket would be beneficial but not essential
To apply please send a covering letter and copy of your CV to [email protected]
The closing date for applications is Friday 19th April at 5pm. Interviews will take place week commencing Monday 22nd April.
