Job Title: Cricket Centre Operations Executive
Competitive Salary
Contract: Full Time (Out of Season – evenings and Saturdays, in season Monday – Friday plus match days)
Start Date: Tuesday 1st October
An exciting opportunity has arisen to join the team at The Yorkshire County Cricket Club as a Cricket Centre Operations Executive, servicing the Cricket Centre during the off-season and Ticket Office in season.
Organisation:
The Yorkshire County Cricket Club, founded in 1863, is a world-famous cricket club. Yorkshire is England’s most successful club, winning a record 34 County Championships, they have been joint Champions twice and won five One-Day cricket crowns. The Club has also produced more players for England’s national team than any other county in history.
Away from the professional arena, Yorkshire is a hotbed of cricket in the country, with in excess, of 740 grassroot clubs and schools playing the game every week in the summer. This equates to over 125,000 recreational cricket players.
The Emerald Headingley Stadium is also one of the world’s most renowned international venues. The ground opened in 1890 and celebrated 129 years of sporting heritage in 2019.
2019 was a very exciting year for both the Club and cricket fans alike, with Emerald Headingley hosting the Fifth Royal London One Day International between England and Pakistan in May, four ICC World Cup fixtures across June and July, and the Third Specsavers Ashes Test Match in August. On top of this, the new Emerald Stand opened in time for the ODI in May. This fantastic new facility boasts stunning views from behind the bowler’s arm.
Job Description:
Reporting to the Ticket Office Manager and working within a small team, the role involves:
• Following correct protocols for recording sales, bookings and receipts, in relation to ticket, membership and cricket centre bookings using our ticketing programme ‘Audience View’ and centre bookings system SportsSoft.
• Printing and distribution of all tickets and membership related literature in a timely and presentable manner.
• Working in a polite and professional manner as ‘front of house’ helping with face-to-face enquiries and purchases.
• Making service-based telephone calls to assist with membership renewals, ticket purchases and cricket centre bookings.
• Actively promoting the cricket centre facilities and sponsorship opportunities to help drive sales.
• Ensuring the upkeep and maintenance of the cricket centre lane facilities by liaising with the Operations team.
• Attending meetings to set, monitor and improve performance targets.
• Liaising with other YCCC departments and related bodies to ensure a smooth delivery of match days and general Club activities.
• Attending training seminars to develop relevant knowledge of systems and skills.
• Accepting, by agreement, flexible working hours including weekends, evenings and Bank Holidays, within a standard working week. Off season – afternoons, evenings & Saturdays. In season – Monday – Friday 9am-5pm plus match days.
• Adhering to Club policies and procedures as set out in the Employee Handbook and relevant Health and Safety legislation.
• Carrying out any other relevant duties as requested by the Line Manager.
• Representing and promoting the Club’s best interests at all times.
Required skills and expertise:
• Passionate about delivering excellent customer service
• Comfortable working in a busy office environment with a dynamic and positive team
• Confident, polite and friendly manner, both on the telephone and face to face
• Flexible and willing attitude is essential
• Ability to work evenings and weekends as necessary, including all match days (lieu days are given)
• Experience in customer service
• Organised with good timekeeping skills and the ability to adhere to deadlines
• Educated to degree level or currently completing a degree
• Smartly presented at all times
Desirable:
• Experience of Audience View and/or Sportsoft would be beneficial but not essential
• An interest or understanding of cricket would be beneficial but not essential
