Contract: Full Time, Permanent

Salary: Competitive

The Yorkshire County Cricket Club is looking for a Ticket and Membership Office Manager, reporting to the Head of Marcomms and Customer Experience, and based at Headingley Stadium in Leeds, UK.

The role

In this role you will:
• Oversee the team that will deliver all ticketing and membership operations
• Be accountable for the delivery of all ticketing sales and operations, including electronically, over the phone and in-person
• Print and fulfil all orders on tickets, memberships and other products offered through the Ticket Office
• Be responsible for booking at the Indoor Cricket Centre, from commercial use to internal requirements at Yorkshire Cricket
• Provide an excellent customer service
• Be part of a team that will look to grow revenues and maximise attendances
• Produce reports for senior management to ensure that decisions are insight led
• Manage relationships with third parties, including ticketing providers, software providers and other key stakeholders
• Contribute to marketing meetings and strategy
• Work across different departments to help with the planning and execution of matchday services

The Yorkshire County Cricket Club welcomes applications from all backgrounds in its commitment to recruiting ambitious, talented and diverse individuals who will be vital in enabling the club to set a new bar, making sure that the Club is an inclusive home for all those connected with Yorkshire Cricket.

To apply for the role, you should meet the following criteria:

Essential

• Three years or more experience working within a ticketing, membership or customer experience team
• Manage the processing and delivery of tickets and memberships
• Excellent verbal and written communications skills
• Enthusiastic about delivering a fantastic customer experience
• Good knowledge of IT systems, including Microsoft Excel and Word
• Ability to solve problems

Desirable

• A knowledge of Audience View and access control systems
• Worked within a sports or leisure organisation
• A full UK driving licence

To be successful in the role you will be able to motivate and influence a diverse range of individuals through your excellent interpersonal and communication skills. You will be committed to Equity, Diversity and Inclusion, with a positive customer orientated attitude and approach. It is your initiative, focus and drive that will help you to not only be successful in the role, to but to have a positive influence throughout the Club and beyond.

To apply please submit your application including CV to VACANCIES@YORKSHIRECCC.COM. The closing date for receipt of applications is Tuesday 25 January 2022.

INTERVIEWS & ASSESSMENT FOR SUCCESFUL APPLICANTS WILL BE HELD IN FEBRUARY 2022.

Related News

View all news

Yorkshire Cricket partners with Destination Sport Travel

Yorkshire Cricket is pleased to announce a new partnership with specialist sports travel group Destination Sport.

Read more
Hollie Armitage

Hollie Armitage and Bess Heath named in England Women squads for New Zealand

The Northern Diamonds' duo have been named in the England Women IT20 and ODI squads for the forthcoming tour to New Zealand.

Read more
Pictured Dr Jane Powell, the President of Yorkshire County Cricket Club at Headingley.

"I’ve had a great time" - Jane Powell reflects on her first year as YCCC president

Yorkshire president Jane Powell has been speaking about her first year in the role for a feature which will be published in the 2024 yearbook……

Read more
An image of Lauren Winfield-Hill and Adil Rashid, with the Yorkshire logo and Northern Diamonds logo in the middle

Sign up to our newsletter

For all the latest news, previews, ticket, membership and Premium Experiences information and more exciting content from Yorkshire Cricket and the Northern Diamonds straight to your inbox, subscribe now.

To view our privacy policy, click here.