Job Title: Customer and Member Liaison Officer

About The Yorkshire County Cricket Club

We are incredibly proud of our 160 years of history and heritage at The Yorkshire County Cricket Club. The extraordinary historical moments we have hosted at Headingley, our decorated County Championship and women’s team, as well as producing the most cricketers to represent England has all established us as the most famous cricket club in the world.

As we acknowledge the recent events, the Club is committed to learning from the past and implementing the significant change required to make The Yorkshire County Cricket Club a place for everyone, from all backgrounds. Our broad programme of transformation and improvement will drive a positive future as a beacon of progress and restore the Club to its rightful place as the beating heart of English cricket again. At the centre of our transformation is our EDI Plan which can be accessed here.

It’s a very exciting time to join The Yorkshire County Cricket Club and help create lasting change.

The Opportunity

This is an extremely exciting opportunity to be the Customer and Member Liaison Officer at The Yorkshire County Cricket Club where you will support effective, proactive and timely engagement and communication with all customers including current and future members, ticket-holders and community participants. You will lead member and customer enquiries, coordinate proactive research and events, and support match and event day operations. Additionally, you will act as an administrator for the customer voice system to ensure it remains fit-for-purpose and up to date. You will also support the commercial and marketing teams by using customer data to identify new opportunities for membership and ticketing growth particularly in the diverse communities identified in our EDI Plan.
For more information, follow the link below for the full job description including selection criteria for the role.

About You

We are seeking candidates with the following experience and skills:
• 2+ years demonstrable experience in a corporate end-to-end customer experience or liaison role
• Demonstrable experience working in a customer experience focused environment
• Excellent written communication skills with experience drafting customer responses, releases or public information
• Excellent customer service skills, with experience of interacting with customers from diverse communities, in a solutions-based role
Working at Yorkshire County Cricket Club
• Health cash plan provider
• 25 days annual leave plus statutory bank holidays
• Pension contributions
• Yorkshire County Cricket Club membership
• Access to an Employee Assistance Programme

To Apply

Please submit your application, including CV and covering letter setting out how you meet the selection criteria to [email protected].

The closing date for application is 06/03/2023. Interviews are likely to be held during the week commencing 06/03/2023.

The Yorkshire County Cricket Club is committed to recruiting ambitious, talented and diverse individuals who will be vital in enabling the club to set a new bar, making sure that the Club is an inclusive home for aspiring players of the future. We therefore encourage applications from all qualified individuals. We value diversity and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We particularly encourage applications from women, people with disabilities, and people from Black, Asian and minority ethnic groups; these are currently under-represented.

Should you have any questions regarding the vacancy, do not hesitate to get into contact with us at [email protected].

Job Description

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