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Internationals at Emerald Headingley – Frequently Asked Questions

— 19 November 2020

What happens to my tickets if the game has to be played with a reduced-capacity crowd due to Covid-19?

The ECB are continuing to work with Government and other sports over the winter to understand how we can safely welcome cricket fans back next summer. If there is a requirement for social distancing and a reduction in stadium capacity, host venues will contact ticket purchasers to advise on next steps and any contingency measures involved. Emerald Headingley has a rollback policy in place, based on the order of the priority windows.

What happens if the game is abandoned due to bad weather or crowds aren’t permitted?

For the England vs Pakistan IT20, the following refund information applies:

No play/non-admittance of spectators – Full refund
10 overs or less are played and no result is obtained – Full refund
10.1 overs to 20 overs are played and no result is obtained – 50% refund
In no other circumstances can money be refunded

For the England vs India Test Match, the following refunds apply:
No play/non admittance of spectators – Full refund
15 overs or less – Full refund
15.1 overs to 30. In no other circumstances can money be refunded
5 – 50% refund

Should the refund policy be activated, you will receive an email from Yorkshire CCC to outline the next steps. If you do not receive an email within 48 hours of the game, please email cricket@yorkshireccc.com.

How are we going to ensure the health and safety of Supporters, both in the ground and travelling to and from the venue?

Emerald Headingley will contact ticket holders to advise them of any health and safety measures that may be in place. These measures may include, but may not be limited to, the following:

• Spectator Code of Conduct – a commitment from all match day attendees to adhere to any safety measures outlined and NOT to attend if they or any members of their household or ‘bubble’ are displaying symptoms of Covid-19 or have been asked to self-isolate
• Test & Trace – the host venue may request contact details for all attendees, in line with government guidance
• Hygiene and Cleaning – host venues will work with match day delivery partners to ensure hygiene measures are enhanced on site in all spectator areas
• Managed Entry/Exit/Circulation – Arrival, departure and spectator circulation will be carefully planned and may be staggered. To support this, venues may recommend travel options to and from the venue that are different from those which supporters have previously experienced. Spectators can expect to see both increased signage and instructions to ensure the safety of all attendees, in line with government guidance

Wherever possible, supporters are encouraged to make use of the host venue’s digital channels both to purchase tickets and to plan your matchday experience in advance.

When will my tickets arrive?

Tickets will be posted four to six weeks before the game. Should you need to change your address before the tickets are posted, please email tickets@yorkshireccc.com.

What are the scheduled timings for the game?

Timings for the IT20 between England and Pakistan are:

Gates open: 12:30pm
First innings: 2:30pm
Second innings: 4:00pm

Timings for the Test Match between England and India are:
Gates open: 9:00am
First session: 11:00am – 1:00pm
Second session: 1:40pm – 3:40pm
Third session: 4:00pm – 6pm

Please note timings are subject to change.

Can I buy food and drink in the ground?

A range of food and drink outlets will be available around the ground.

For East Stand ticket holders and Yorkshire CCC Members, food and drink will be available from the East Stand.

For a list of available food outlets, please look out for the matchday information that will be available via www.yorkshireccc.com in the days leading up to the game.

Can I bring food and drink into the ground?

You can bring your own food and drink into the ground, but please note there are some restrictions.

It is not permitted to bring alcohol into the ground for International games at Emerald Headingley and soft drinks must be in plastic bottles of no more than 1 litre.

Only plastic cutlery is permitted.

Can I wear fancy dress?

Fancy dress is only permitted in blocks A and B of the Popular Enclosure.

Are flags and musical instruments allowed?

It will be permitted to bring flags into the ground if they have the fire safety certificate that comes with it. All musical instruments, unless authorised by Yorkshire County Cricket Club, will NOT be permitted. Please note that any items not permitted into the ground will be confiscated at the gates.

What merchandise will be available in the ground?

A range of England and Yorkshire merchandise will be available from various outlets around the ground. For more information, please check out the matchday information that will be available on www.yorkshireccc.com in the week before the games.

For up to date information on what to expect, please ensure you read the matchday information ahead of arriving at the ground. This will be available via www.yorkshireccc.com in the week before the game.

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